Newsletter – March 2020

Thank you very much to everyone who has contributed to this month’s Newsletter and to previous Newsletters, it is so good to receive articles and share news and information.  Everyone is invited to send in any relevant news, articles etc that you think would be good to share please email

Mediator Event on 12 February 2020, Guest Speak Dave Walker of Southwark Mediation Centre – “Let’s Talk About Conflict.”

Many thanks to Irene Ridgeon for sending in this article on the recent talk by Dave Walker which included lots of helpful tips and suggestions.

There was a good turnout at the event on 12 February in Godalming. The evening started with Anne Jones, Director of Services, giving an introduction to Mediation Surrey and how working in this new organisation will affect us as mediators. Although there will be slight changes for some groups to the way cases are administered, Anne was confident that there would be no impact on the mediation process itself, it will be much easier for us to keep email confidential and referrers will find it easier to pass cases through to us.

The main speaker was Dave Walker of Southwark Mediation Centre. Dave was involved right at the start of this service and recounted some colourful tales of the kinds of cases that, in his initial efforts to get the service up and running, he had agreed to take on: these had been reported as involving threats of violence with firearms, baseball bats, etc! He made some very interesting suggestions about different ways of handling the joint meeting and questions to ask at the initial meeting which could give a fuller picture and help each party to see things a bit differently before even getting to the joint meeting.  Some of the questions he found helped with this were:

How does the other party see you? Why?

How do you want to be seen?

Is there anything positive you have done for your neighbour?

Is there anything positive your neighbour has done for you?

He also found that talking through with people what the likely sequence of events would be if they didn’t meet the other party, e.g. going to solicitors, helped and whenever someone was afraid of attending a joint meeting, talking over what specific behaviour they feared and offering to include that in the ground rules was sometimes effective.

Dave was inspiring and encouraging in everything he said and he asked us to think about what we, as individual mediators, want to achieve next.

Monday, 9 March 2020, interactive workshop with Madeleine Shearer – Confidence, Rapport and Body Language.

A reminder that on Monday, 9 March 2020, Madeleine Shearer will be running an interactive workshop entitled Confidence, Rapport and Body Language.

Please join us from 6:45pm – 9:00pm 

Abraham Dixon Hall,
The Leatherhead Institute,
67 High Street,
KT22 8AH

Parking is available in The Swan multi-storey car park which is a very short distance away along Leret Way.

Tea and coffee will be served.

Please rsvp to

If there are any areas relevant to the topic that you would like Madeleine to include in the Workshop please let Susannah know when you rsvp.

We very much hope you are able to join us for what promises to be a fun and interesting evening.

About Madeleine Shearer

Madeleine is a coach, facilitator and mediator. Her passion – and talent – is allowing others to step into more of the power and talents that they bring.  Madeleine has mediated since 2005 in the small claims court (Salem, Massachusetts), neighbourhoods, London Boroughs of Merton and Sutton and in workplaces. She continues to learn a great deal from each mediation experience. 

Most of Madeleine’s professional life involves executive and group coaching, and leadership development. To that end, a lot of her time is used with great joy in running Leadership Courses in organisations in the UK, USA and Europe. Programmes range from 2 hour workshops to 6-12-month programmes.

Update on Surrey University Project

Exciting progress is underway on the University Project which is being received very positively by students and staff.  Recent highlights include a mediation training session lead by Christine Reynard and Francis Treasure and attended by the senior chaplain at the university and also by university chaplains from other faiths.  Mediation Surrey volunteers also attended a residents’ meeting promoting our services to those concerned about neighbour disputes, as well as visiting the university housing fair and offering our services to landlords letting accommodation to students.

Museum of Happiness

Following on from the message about suicide prevention training and personal wellbeing a link to the Museum of Happiness was sent in for inclusion in the Newsletter, please take a look, it is a really interesting website and a good place to lift the spirits :

Woking Debate on Domestic Violence – Saturday, 14 March 2020

Thank you to Keith Scott for sending in details of an event taking place in Woking which may be of interest to you.

Woking Debate on Saturday 14 March 2020, 11:00am – 12.30pm (tea/coffee from 10:30am)

Entrance is free but donations are welcome.

Christ Church
Jubilee Square
GU21 6YG

The Journeymen Theatre present their play on domestic violence, A Rock and a Hard Place. The play will start at 11:00am and will be followed by a discussion of these issues which will be chaired by the Mayor.  For further information about attending or about future events please contact Keith :

Mediation Surrey
Tel:  0330 134176    Email: