Foreword from the Chair of Trustees
Our mission for Mediation Surrey is to advance the peaceful resolution of conflict in the interests of good citizenship and interpersonal relationships.
Since 2019 when the charity was formed it has been our priority to maintain high quality, personalised mediation services free at the point of use to all residents of Surrey. As we move into the next phase of our growth as a charity, we see the need to diversify our offering and generate new income streams while continuing to develop our core services.
We act with integrity to ensure our values and culture underpin all our activities and fulfil the vision of promoting community wellbeing and social purpose through dialogue, cooperation and understanding. We are committed to offering a service that is transparent and accountable, that is valued by our funders and clients and for providing a service which has a strong reputation for being proactive, consistent and achieving a high rate of successful outcomes.
As we seek to diversify and grow, we shall look to our volunteers, support team and the trustees to work collaboratively to build a stronger, more resilient charity that is accessible to more residents of Surrey.
Volunteers
Cases
Partners
Funding
Background of the charity
Mediation Surrey was formed in 2019-20 from the merger of four local mediation charities in Surrey, Mid Surrey Mediation Service, Mediation North Surrey, West Surrey Mediation Service and East Surrey Community Mediation.
We currently provide four core services: Community Mediation, Community Support Coaching, Intergenerational Mediation and Family Mediation. We provide high quality, impartial and confidential support to promote and provide for the public benefit. This includes the provision of mediation, coaching and dispute resolution.
It is our mission to reduce the level of conflict and its impact on the lives of Surrey residents. Since our formation we have helped communities to work together to build trust in dialogue as a mechanism for repairing relations.
Board Trustees
Operational Team
Our Coordinators manage all enquiries enquiries ensuring that we effectively allocate mediators and/or coaches depending upon the situation. Each member of our team brings a wealth of expertise and a shared commitment to delivering exceptional mediation support and community engagement.
Mandy Hargreaves our Director of Services oversees the day-to-day operations, ensuring that our services run smoothly and efficiently. Mandy’s attention to detail and commitment to operational excellence help maintain the high standards we are known for.
Volunteers
The charity would not exist without the volunteer mediators and coaches who are the backbone of the service. It is important to recognise their outstanding contribution to building public trust in Mediation Surrey.
Their dedication and skills contribute significantly to our ability to provide high-quality mediation and coaching services to our community. We are grateful for their commitment and enthusiasm in helping us achieve our mission.
Our Partners
We work in partnership with the Office of the Police and Crime Commissioner (OPCC), Housings Associations and Local Authorities as part of our joint mission to improve safety in the face of antisocial behaviour. We are focused on supporting people, organisations, public authorities, family members in a confidential, non-judgmental, solution-focused way.
