Resolving conflicts, restoring harmony
Community Mediation
Our home is where we seek peace and tranquillity, free from disturbances. However, issues like anti-social behaviour, noise, parking disputes, and other problems with neighbours can disrupt this sense of calm.
Such disruptions can lead to frustration and anger, exacerbating the situation.
Our Community Mediation service offers a constructive solution by providing a safe space for resolving conflicts through open dialogue. Our team of experienced, trained mediators is dedicated to guiding this process.
Our mediators remain neutral, listening to everyone involved, and helping them understand each other’s perspectives. This approach fosters mutual agreement and paves the way for better communication in the future.
Start the conversation
Contact Us
How Does Community Mediation Work?
Contact Us
- Contact us by telephone, email or through our contact form. If you are referring from an agency, please complete the Agency Referral form.
- We will speak to you about the situation, your expectations and the suitability of mediation.
- We will contact the person with whom you have a dispute, explaining the community mediation service and inviting them to take part.
Preparation
- Once we have a verbal agreement to mediate then your mediators will contact both of you to explain and set up each individual meeting.
- If after the initial meetings, both parties are willing, a joint meeting will be offered. This meeting will normally be held in person in a neutral venue, though could also be done online via Zoom.
Mediation
- Once the joint meeting is confirmed, we will provide venue details or a Zoom link.
- At the joint meeting with your mediators and the other party, you will have an opportunity to discuss the issues and reach an agreement for the future.
- We will follow up 6 weeks after the mediation to see how things are going.
Services Explained
Why Choose Us?
At Mediation Surrey, we believe in the transformative power of conversation and mutual understanding. Our team of fully qualified and experienced mediators is dedicated to helping you resolve conflicts in a manner that is fair, respectful, and enduring. We listen to all perspectives, ensuring that every voice is heard and valued throughout the process.
Questions you may have
How much does Community Mediation cost?
Community mediation is free to all Surrey residents
What happens if my neighbour won’t mediate?
Mediation is voluntary for all participants so your neighbour can decline. If this happens we may offer you one-to-one coaching to help you think about the issues and find a way to handle the matter differently.
Is Mediation done online?
We usually conduct our mediation sessions online, although in some situations we are able to offer face to face.
Who does the mediation?
We have a team of over 50 fully qualified, experienced and caring mediators who are nearly all Surrey residents. Two of them will be allocated to your case so you can be sure you will be well supported.
Is mediation confidential?
Mediation is confidential unless there is a risk of harm to someone. Otherwise, any information you provide will remain private and will not be disclosed to anyone.
What can we help with?
Intergenerational Mediation
Address and heal conflicts between family members restoring relationships across generations.
Support Coaching
One-on-One coaching to help you manage personal challenges and address anti-social behaviour issues.
Family Mediation
Support for couples navigating divorce, with a focus on resolving financial matters and child arrangements amicably.
Workplace Mediation
Resolve tensions between colleagues quickly and cost-effectively, removing the need for formal processes.
All our services are free for Surrey residents, except Family Mediation and Workplace Mediation which have affordable fees.